FAQ

Quote / Purchase

Q　How can I get to know stock status?

A　Please find stock status on Waken G Online-Shop* or please contact the sales person in charge. (* Log in account is required.): You can check stock status for the products after you log in Waken G Online-Shop.
Click here to "Waken G Online-Shop"

On our website, please check nearest sales office from your location and contact us.
The person in charge will get back to you.
Click here "Contact us"

Q　How can I get the quote?

A　Please send us request for quotation on Waken G Online-Shop* or please contact the sales person in charge. (* Log in account is required.): Search for the product you want on the Waken G Online-Shop, and submit a request for quotation from the shopping cart.
The sales person in charge will make a quotation on the website.
Click here to "Waken G Online-Shop"

On our website, please check nearest sales office from your location and contact us.
The person in charge will get back to you.
Click here "Contact us"

Q　How can I purchase the product?

A　Please send us purchase order on Waken G Online-Shop* or please contact the sales person in charge. (* Log in account is required.): Search for the product you want on the Waken G Online-Shop, and submit purchase order from the shopping cart.
Click here to "Waken G Online-Shop"

On our website, please check nearest sales office from your location and contact us.
The person in charge will get back to you.
*Please note that we do not sell the product for individual customers.
Click here "Contact us"

Q　I would like to know the product specification.

A　Please contact us on our website with your request product information.: On our website, please check nearest sales office from your location and contact us.
The person in charge will get back to you.
Click here "Contact us"

Q　I would like to purchase the import products.

A　We undertake import service.: Please contact us with your request import product. (ex. manufacturer, catalogue number, product name. package size etc.)
* Please note that some products cannot be import because of regulation.
Click here "Import service"

If you are interested in export service, please contact WAKEN B TECH, our group company.
Click here "WAKEN B TECH website"

Q　Do you have an online catalogue?

A　We have websites that you can search reagents, consumables, equipment and commisoned services that we handle.: Research equipment is listed by category and you can search with keyword.
Click here "Laboratory Equipents Online"

You can solve problems in your research with commisoned services!
Click here "Commissioned Research Online"

The website for searching and purchasing reagents, consumables, and equipment.
Click here to "Waken G Online-Shop" *
(* Log in account is required.)

Q　Do you have an online purchase system?

A　You can seach, request for quotation and purchase order on Waken G Online-Shop. (* Log in account is required.): Please send ID registration request from following.
Click here "Create your account on Waken G Online-Shop"

Q　How can I know the manufaturers you handle?

A　You can check "Partners" list.: If you are interested in the mafufacturer not listed, please contact us.
Click here "Partners"

Q　Can I purchase unused product or used product?

Q　Do you accept a credit card payment?

Q　In where can I find contact information?

A　You can find contact information on "Access" in "About us".: Click here "About us" and scroll to "Access."

On our website, please check nearest sales office from your location and contact us.
The person in charge will get back to you.
Click here "Contact us"

Q　I would like to inquire about the product/service on "Laboratory Equipents Online" or "Commissioned Research Online."

A　Please submit an inquiry from "Inquiry" (red button in the top right each page.)

Q　I'm considering setting up a new lab. Can you help us?

A　We undertake the total process to set us a new lab. (Ex. creating the equipment layout, packaging, transportation, and installation.) We have a field service group. Please contact us.: We will assist with lab relocation and moving. Also, we can create lab layouts.
Click here "Lab Planning"

Q　How can I get recruit information?

A　You can find recruit information on Waken Group Recruit site.: Click here "Recruit information"

Q　What kind of company is Yakukensha?

Q　When is your business days?

A　We are open on weekdays (Monday to Friday). We are closed on Saturdays, Sundays and public holidays.: Please check the annual business calendar for details.
Click here "Annual business calendar"